Frequently Asked Questions

Transwerly is a secure file transfer platform that lets you upload, share, and manage files with ease. Whether you need to send large files to clients, collaborate with your team, or share personal documents, Transwerly provides fast, encrypted, and reliable file transfers.

You need an account to upload and manage files. However, recipients can download files from shared transfer links without creating an account.

Yes. Transwerly offers a Free plan that includes 2GB per file, 5GB total storage, and 5 transfers per month. For more storage and advanced features, you can upgrade to Pro or Enterprise.

Transwerly is a web-based platform that works on any modern browser including Chrome, Firefox, Safari, and Edge. No desktop application is required. A mobile-optimized experience is available for iOS and Android browsers.

Free plan: up to 2GB per file. Pro plan: up to 10GB per file. Enterprise plan: no file size limit. If you need to send files larger than your plan allows, consider upgrading or splitting the file using a compression tool.

Transwerly supports all common file types including documents (PDF, DOCX, XLSX), images (PNG, JPG, SVG), videos (MP4, MOV), audio (MP3, WAV), archives (ZIP, RAR), and design files (PSD, FIGMA). There are no restrictions on file types.

Files are stored for the duration of the transfer link's expiration period. Free plan links expire after 7 days. Pro plan links can be set to expire between 1 and 90 days. Enterprise plan links can be set to never expire.

Once a file is deleted, it is permanently removed from our servers within 30 days. We cannot recover deleted files. We recommend keeping local backups of important files.

Yes. All files are encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Enterprise customers can also enable end-to-end encryption for maximum security.

Yes. Pro and Enterprise plans allow you to set a password on any transfer link. Recipients must enter the password before they can access the files.

Go to Account Settings > Security, then click 'Enable 2FA'. You can use an authenticator app (Google Authenticator, Authy) or receive codes via SMS. We recommend using an authenticator app for better security.

Go to Account Settings > Billing, then click 'Upgrade Plan'. Choose your preferred plan and billing cycle (monthly or annual). The upgrade takes effect immediately and you get instant access to all new features.

Yes. You can cancel your subscription at any time from Account Settings > Billing. Your plan remains active until the end of the current billing period. No partial refunds are issued for cancellations.

We offer a 30-day money-back guarantee for all paid plans. If you are not satisfied, contact our support team within 30 days of your purchase for a full refund.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. Enterprise customers can also pay via invoice.